Refund policy

Returns

We accept eligible returns requested within 30 days of delivery. Products must be unused, unopened, in complete original packaging, and in resalable condition. Proof of purchase is required. Opened or used products are not eligible for return.

This is a 30-day return window measured from the date of delivery. It is not a 30-day trial period.

Return Authorization

To request a return, contact us at Ignitefitlife@gmail.com. If approved, we will provide return instructions and the appropriate return address. Returns sent without prior authorization will not be accepted.

You can always contact us with any return question at Ignitefitlife@gmail.com.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as Island Sculpt is not responsible for returns lost in transit.

Order Issues

Please inspect your order upon delivery. If there is an issue with your order when received, contact us promptly with your order information. We may request photos or other information to review the issue and determine the appropriate resolution.

Non-Returnable Items

Because Island Sculpt is a personal-care product, opened or used products cannot be returned. Unopened and unused products may be eligible for return if all requirements in this policy are met.

Certain other types of items cannot be returned, such as perishable goods (for example food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases, or for gift cards. Please get in touch if you have questions or concerns about your specific item.

Promotional and Final Sale Items

Promotional or discounted pricing does not make an item final sale. Only products specifically identified as "Final Sale" at the time of purchase are not eligible for return.

Exchanges

We do not offer direct exchanges. If your unopened and unused product qualifies for a return, you may complete the approved return and place a new order.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable. Please allow up to 10 business days for processing; your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at Ignitefitlife@gmail.com.